SUNPATH SUPPORT

How can we help?

Find quick answers below or email us with the device model, iOS version, and a short description of what happened.

Restore SunPath Pro

Open SunPath → Settings → Restore purchases. Use the same Apple Account that made the original purchase.

Location is optional

Allow location for automatic local solar data, or deny it and move the map manually to any place you want to plan.

Offline behavior

Solar calculations and saved plans work on device. Map tiles, place search, purchase verification, and diagnostics can require a connection.

Improve an inaccurate result

Confirm the map pin, selected date, local timezone, and compass calibration. Terrain, buildings, and weather are not modeled.

Purchase or refund issue?

Apple processes App Store payments and refund requests. SunPath support can help verify whether Pro access was restored successfully.